Managed IT Support & App Maintenance | Blue Horn Tech
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Monitored. Maintained.

Managed support and maintenance

Many outages start with a skipped update. Updates run on schedule.

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What we work in
MonitoringUptime, errors and speed, watched
PatchingSecurity updates, tested first
UpgradesUpgrades planned ahead
Response timesAgreed in writing, by severity
Named engineerSomeone who knows your system
01 · The problem

Ageing systems.

Missed patches. Small issues escalate.

$1.52T

Accumulated technical debt in US software: the cost of reworking code that was built poorly.

Source: CISQ, Cost of Poor Software Quality 2022
Common situations
Each change takes longer than the last.
A key library is years out of date.
The people who built it have moved on.
Fixes are workarounds stacked on workarounds.
02 · The basics

What is support and maintenance?

Ongoing care for software after launch: updates, security patches, monitoring and fixes. Systems stay secure and keep working as needs change.

When done poorly
warning01

Unpatched software becomes a security risk.

trending_down02

Outdated libraries make future changes harder.

report03

Outages without a named owner take longer to fix.

03 · Related work

Built and in use.

Live systems delivered with our clients.

ADRA dashboard: single sign-on to every platform
Nonprofit · Identity

ADRA

Fifteen platforms, one login, a hundred countries.

Read case study
Careviah: one platform for home care agencies
Home care · Product

Careviah

Home care visits verified at the door. Scheduling, billing and reporting use that record.

Read case study
04 · The solution

Our approach.

Systems maintained on a schedule.

A named engineer who works with your team and knows the system.

monitor_heart

Monitoring and response

Alerts go straight to an engineer.

security_update_good

Security patching

Updates tested, then shipped on schedule.

upgrade

Version upgrades

Libraries upgraded before end of life.

engineering

Continuous improvement

Quarterly review.

05 · The process

How we work with you.

Step 01

Discover

We review your processes and identify priorities.

Step 02

Plan

Scope, timeline and price, agreed in writing.

Step 03

Deliver

Two-week cycles. Progress reviewed with you each cycle.

Step 04

Hand over

Staff trained, docs written, all assets in your account.

FAQ

Common questions.

What does managed support include?

Monitoring, patches, upgrades and a named engineer.

Can you support a system you did not build?

Yes. We document it first, then take over.

How are response times agreed?

In writing, by severity.

5 build slots this quarter

Security patches, on schedule.

Monitoring, patches and upgrades in one agreement.